Privacy Policy

We appreciate you visiting where we are passionate about hearing conservation. By using our website and online hearing protection test you acknowledge our privacy policy which means that we respect any personal information that you provide us with, or that we ascertain from your test or enquiry form interactions with us.

This policy covers the following areas:

  • Our privacy commitment
  • What personal information do we collect?
  • What choices do you have?
  • How long is the information kept for?
  • Why we collect information
  • How we collect this information
  • Who we may share your information with?
  • How we process your personal information
  • What if you don’t provide personal information?
  • Security
  • What information do we send over the internet?
  • Other Sites
  • Cookies and Log Files
  • Google Analytics
  • Legal Disclaimer
  • Accessing your Personal Information
  • Our Privacy Commitment

In this Privacy Policy, references to you means the person whose personal information we collect, use and process. This includes anyone who contacts us in connection with the products and services we provide or otherwise interacts with us including, for example, via our website or a recommended audiologist.

We will not use your information for purposes unrelated to the services that we provide, unless your consent is first obtained. We understand that health and medical information falls under sensitive personal information under the Data Protection Act 1998 and under the special category information under Article 9 of the Data Protection Act 2018.

What personal information do we collect?

We may collect and process information about you including:

  • your name
  • your contact telephone number (including mobile)
  • your email address
  • your postcode
  • your online hearing protection test results
  • your payment details (where applicable)
  • any other information voluntarily provided to us by you from time to time either in writing or on our website

This information will primarily be collected from you as voluntarily provided to us.

Who we may share your information with

If you contact us through a website, advert or landing page (and/or by email at you will be providing us with personal information about yourself, including your email address, name and contact details.

If you are simply browsing our website, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers, which analyse navigation and use of the website.

What choices do you have?

You may change your marketing preferences at any time rights by writing to us at: 20a High Street, Glastonbury, Somerset, BA6 9DU, e-mail us at  or call us at 01458 746060. Please remember to provide as much detail as you can as this will help us to find the information

You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the respective marketing emails we send you.

How long is the information kept for?

Personal information will be retained by us  in order to provide products and services, including aftercare services, and to maintain records as required to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.

Why we collect information

We may collect and use your personal information for the following purposes:

  • your hearing protection status
  • providing our products and services to you
  • reminding you to take a test if you’ve not had one for a while
  • advising relevant products and services to you
  • undertaking customer service surveys to ensure we continually improve our services to you
  • helping us review, develop and improve the products and services we offer, for example through research, analysis and planning
  • notifying you about changes to our products and services
  • responding to queries from you
  • processing and retaining personal data relating to your credit/debit card and order details to enable the fulfilment of your order and to deal with any queries or refunds of payment
  • carrying out security checks to protect against fraudulent transactions at or following any purchase or order you make to prevent and detect criminal activities. For example, we may undertake verification checks to identify any discrepancies with your payment details
  • responding to and addressing any claims made against us
  • using cookies and traffic data as set out in our cookie policy
  • to comply with laws or regulations applicable to hearing specialists, including prevention and/or detection of non-compliance
  • maintaining records for tax, compliance with laws, defence of claims and other corporate purposes

How we collect this information

The personal information collected by us is in most cases directly supplied to us by you. Listed below are the different ways we might obtain your information.

  • From you when you register your details with us or give us the information; via phone, email, our website which upon a completed hearing protection test will be processed and emailed to you
  • When you make a purchase
  • When you complete an enquiry form on our website
  • When you take our online hearing protection test
  • When you call us to ask for information about our services
  • When you register your details from a third party whom you have consented to their privacy policy

We may pass personal details such as your name and address to companies who perform part of our service delivery. We my share your information with the following data processers and third parties:

  • Tele-Appointing Agencies: to help us process personal information but they may not use it for any other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details
  • Mergers and Acquisitions: if we sell or buy any business or assets, we may disclose personal information about customers to the prospective seller or buyer of such business or assets if we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us about customers will be one of the transferred assets
  • Legal Purposes: we may pass your personal information to third parties to comply with any legal obligation (including court orders), or to enforce or apply our website, terms and conditions of use of website or other agreements we have with you or to protect our recommended hearing aid audiologists’ rights, property and safety or those of our customers, employees or other third parties
  • Law Enforcement Services: We may pass personal information to external agencies and organisations, including the police and other law enforcement agencies, for the prevention and detection of fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks

What if you don’t provide personal information?

If you choose not to provide personal information when requested, we may not be able to provide you with the full range of services which include.

  • A hearing protection test provided by
  • reminding you to book a test if you’ve not had one for a while
  • special offers on our products and services
  • notifying you about changes to our products and services
  • responding to queries from you


We will take all reasonable steps to store your personal information securely as we would like you to feel confident in dealing with us on the internet.

Whilst we will take all reasonable precautions to protect your information, please be aware that no data transmission over the internet can be guaranteed to be 100% secure and as a result we cannot provide an absolute guarantee of the security of any information you provide to us.